Frequently Asked Questions
How do I contact Stonewear Designs?
Our Customer Service Department is available via phone Monday through Friday from 8-5 PST at 800.765.6277 or by email at email@example.com.
Where are Stonewear products made?
We manufacture many of our products in the USA, in our own facility in California, using a variety of imported fabrics. Other items are cut in California and sewn at sister facility in Baja. A few items are imported from overseas. That said, we take great pride in the quality of all our products so don't hesitate to contact us if you are less than 100% satisfied. We'll gladly exchange the item.
Can I register for your $500 Gift Card Contest?
Of course! Click here to sign-up for our newsletter and register for the contest.
Fit & Care
How do I wash my Stonewear clothes?
We recommend all of our products be machine (or hand) washed in cold water and line dried. Line drying will prevent shrinkage and extend the life of the product. You may iron the cotton products on the cotton setting on your iron. Products that contain polyester or nylon should be ironed with a cool setting. See care instructions on the product label.
How supportive are the bra tops?
One of the first products we made was a top with a support bra. Over the years we have evolved that to be one of the best on the market. We start with a quick dry bra fabric to keep you comfortable. We use a quality 1" elastic in the bra that we cover with the quick dry fabric. That reduces the uncomfortable "sweat line" that elastic against the skin causes and allows the band to withstand hundreds of washes. Our most supportive top is the Dryflex Double Cross Top.
Are your styles true to size?
We make every effort to design clothing that fits well, is comfortable and looks great. To that end, we have created several fit resources to ensure that you select the correct size. Our fit guide details general sizing and length information. For a more product-specific fit resource, check out the product videos that we have added to many of our product pages. Please remember that cotton items may shrink minimally over time.
Which pants are available in different lengths?
The Classic Stonewear Pant, Rockin’ Pant and Liberty Pant are available in Petite (30” inseam), Regular (32” inseam) and Long (34” inseam).
Is it true you warranty your clothing for 10 years? That seems crazy.
You better believe it. Read more here.
Shipping & Shopping
Do you ship internationally?
Yes. We sure do.
How does free shipping work?
We offer free shipping at the launch of new seasonal collections and occasionally throughout the year to our newsletter subscribers.
How can I find Stonewear in my area?
Stonewear products are available through a network of local stores and boutiques. Please refer to our "Shop Local" Dealer Page for a full list of dealers near you.
How do I become a Stonewear dealer?
For information on opening a dealer account, please contact our customer service at firstname.lastname@example.org or 800.765.6277 for a dealer packet.
What is your exchange policy?
We gladly accept items in “like new” condition with product hangtags for returns or exchanges within 90 days of purchase. Product exchanges ship for free along with a $5 credit to offset the return shipping costs. We do not refund original shipping costs for items returned for refund; sorry. Click here to initiate an exchange or return request.